COVID UPDATE – If mutually agreeable, subject to face coverings being worn, no clinical signs of COVID, consultations will be carried out inside the building.  In order to maintain social distance we have a maximum occupancy level policy and thank you for your patience whilst waiting. We kindly request only one member of the family attends and where possible aim to get for us at the correct time for your appointment to avoid ongoing delays. Click here for our updated COVID POLICY as from 19th July.

For repeat medication requests, please order at least 24 hours in advance by emailing us at medicines@ovg.co.uk or by telephoning 01458 832972. You will be requested to pay prior to collection.  Our hours of opening can be found here

Due to the COVID-19 pandemic, vets across the country are following Royal College of Veterinary Surgeons and British Veterinary Association guidelines and supplying only emergency consultations. This mean that non-urgent or routine treatments are being delayed at this time to help maintain social distancing and prevent the spread of the virus. It is important to remember that the virus is thought to survive on the fur of animals, just like other surfaces. Therefore, reducing the contact of our staff with pets, where possible, is just as important as reducing contact with owners. We thought it would be useful to give an idea of what constitutes a true veterinary emergency:

 

  • Any animal which is collapsed or unable to get up
  • Coughing or retching continuously
  • Significant breathing issues meaning they are struggling to breathe
  • Obvious injury such as broken bone or eye damage
  • Vomiting or diarrhoea which is acute in onset, is causing your animal to become lethargic and they have had 3 or more episodes in the last hour
  • Seizuring
  • Choking or retching
  • Straining to urinate and not producing any urine – this is particularly for male cats
  • Struggling to defecate
  • If your pet has eaten a known poison or an object that could cause obstruction of the gut
  • Continuous bleeding, be it from a wound or the nose and mouth
  • Difficulties giving birth for pregnant animals
  • Anaphylaxsis or severe allergic reaction
  • Flystrike in rabbits
  • Excessive urination or thirst
  • Euthanasia

 

In all instances, we ask that you always phone the practice to discuss your pet’s concern with one of our vets first, to avoid using the reception area in the building. We are still open from 8am-5pm Monday to Friday and 10am-1pm Saturday. At all other times we have one of our own vets available for emergencies and contactable by telephone 24/7. We have telephone consultations available for non-emergency concerns and the Royal College of Veterinary Surgeons’ guidelines on remote medicine prescribing have been relaxed during this time to allow us to treat more animals remotely. We are committed to remaining open and available to you and your pets during this difficult time. If you have any questions, please contact us on 01458 832972.