COVID 19 UPDATE – We have started inviting clients back into the practice however in order to maintain social distancing we are allowing just 4 clients/visitors in, at any one time.  When numbers are reached, you may be offered a pager/buzzer as an alternative and asked to wait outside.  Face coverings are required and if you do not have your own, they can be purchased from us.  Do let us know if you suffer from any conditions that makes you exempt from wearing one.

We kindly request only one member of the family attends, where possible and aim to get for us at the correct time for your appointment to avoid ongoing delays.

Our standard opening hours are back to normal and can be found here

DO NOT COME TO THE SURGERY IF YOU ARE DEMONSTRATING CLINICAL SIGNS OF COVID-19! Thank you once again for your patience.

OPENING HOURS

Due to reduced staffing numbers, we have to reduced our opening times and for the foreseeable future they are:

  • Monday – Friday: 8am – 5pm
  • Saturday: 10am – 1pm
  • Sunday: CLOSED

WE CONTINUE TO PROVIDE 24/7 EMERGENCY OUT OF HOURS CARE – Please do not hesitate to CONTACT US for any emergencies.

CONSULTATIONS

As per the recommendations from the Royal College of Veterinary Surgeons we have been advised that clients and vets should only travel to see animals if judged essential to do so. This means that animals should only be seen in emergencies or where, in the judgment of the veterinary surgeon, urgent assessment and/ or treatment is needed in order to reduce the risk of patient deterioration where it may become an emergency in the near future (obviously we are currently working with the 3 week timeframe laid out by the government).

Anyone who has an appointment within the next 3 weeks should have already been contacted by one of our staff to discuss the appointment and potential alternatives if it is not deemed an emergency.

All routine procedures and operations have been postponed.

If you are in any doubt about an appointment that you have then please call to discuss this with one of our staff.

In light of these current recommendations there may well be cases that we can assess remotely via telephone consultations, so if you are worried about your pet but do not think that it is an emergency then please do call as we can still arrange a TELEPHONE CONSULTATION with one of our vets and they can then discuss appropriate treatment options form there. VIDEO CONSULTATIONS will soon be available as well and when they are up and running you can make an online appointment booking here.

If following a discussion with one of our staff is recommended that your pet is seen at the practice then please bear in mind that, despite all precautions that we are putting in place, you do so at your own risk.

The cost for the telephone consultations will be £16.

The cost for a video consultation will be £22

If you have any doubt as to whether your pet’s condition constitutes an emergency then please call the practice and speak with one of our members of staff.

REPEAT PRESCRIPTIONS, PARASITE CONTROL AND PET FOOD

Please allow plenty of time for orders to be processed and deliveries to arrive. We along with many other businesses are experiencing some delays in the delivery of our supplies, as such we can no longer guarantee our next day deliveries so please do not wait until you have run out before re-ordering medication.

We will also kindly ask that you make payment for orders over the phone in advance of collection.

If coming in to collect medication then please park to the SIDE of the building (through the green gates and next to the building) and ideally phone the practice on 01458 832972 to alert us of your arrival. A member of staff will then bring your order out to the car.

If you walk to the practice for either a consultation or collection then you may be asked to wait outside if the weather is appropriate, alternatively you may be asked to wait in the waiting room respecting appropriate social distancing.

If for whatever reason you cannot come to collect an order yourself or arrange for someone to come for you then please call the practice on 01458 832972 and we can discuss how we can help you.

PET VACCINATIONS

Kitten and puppy primary vaccination courses should be completed as normal. You should contact us to discuss a two- visit strategy for puppies rather than a three-visit strategy to minimise risk to you and us.

It is still extremely important to maintain vaccination status in our pets to ensure their continued protection. Having said that there is some room for leniency with regard to booster vaccinations, you are able to go ‘overdue’ by 3 months before requiring to re-start a primary course of vaccinations. As such, for those who have pets which are due for their boosters NOW we are postponing them for 2 months. We will not be sending out early reminders for their boosters but will be sending reminders when they get to 14 months from their last vaccination. PLEASE DO NOT IGNORE THIS REMINDER as you will only have 4 weeks from then to book them in for their vaccinations without requiring to re-start their course. For pets which are already overdue we will still be seeing you for their boosters to ensure that there is no lapse in their immunity. You are advised to check your own records to ensure your pet’s vaccination doesn’t lapse.

TO MAINTAIN VALIDITY OF A PASSPORT, RABIES VACCINATIONS MUST NOT LAPSE. Please call the practice if you have questions regarding rabies vaccinations and passports.

IF FOR WHATEVER REASON YOU ARE UNABLE TO LEAVE YOUR HOME (either through self-isolation or government recommendation) and your pet is sick then we would ask a member of family or friend to bring your pet to us, if this is not possible then please call on 01458 832972 to discuss the situation.

HEALTH PLAN MEMBERS

Please be aware that whilst we are postponing your 6 monthly health checks for healthy pets this does not mean that you will miss out. Anyone who does not receive their 6 monthly health check due to these recent developments will be able to utilise a consultation at any time in the next 12 months free of charge in lieu. Please also remember that it is still important to continue using parasite control on your pets, if you are unable to come to the practice to collect your parasite control then please call the practice on 01458 832972 and we will discuss how we can help you.

PREVENTATIVE HEALTH CARE

Finally, please do not forget that your pets are still at risk from parasites even if you are staying at home more! Cats are unlikely to be under house arrest even if we are self-isolating and hence are at no lesser risk than at any other time for getting fleas etc. And even if you are not walking your dogs as much as you would like, they can still pick up lungworm, ticks and fleas from the garden. With that in mind please remember to collect your regular flea and worm treatment.

We would just ask that you call in advance so that we can have it ready for you and to take payment.

FARM CALLS

Essential farm calls will continue, this does include TB testing, however we kindly request that when vets are on farm, the 2 metre social distancing is observed between individuals. This may possibly mean some alterations to restraint methods particularly with regard to young calves, sheep etc.

Further information can be found here.