Due to the reduced staffing numbers our opening hours have changed and we are open MONDAY to FRIDAY 8am to 5pm and SATURDAYS 10am to 1pm. We continue to provide 24/7 emergency care as well as some essential care. Please be aware it may take us longer than usual to respond to queries that you send us.
Please DO NOT turn up at the practice unannounced, you MUST phone first and DO NOT COME TO THE SURGERY IF YOU ARE DEMONSTRATING CLINICAL SIGNS OF COVID-19!
Further advice can be found here. We thank you for your patience.
Orchard Vets is committed to protecting and respecting your privacy and when you register your pet at our practice, you will be asked for some essential information. This policy, together with our general terms & conditions, sets out how we use your personal information. This applies to any activity involving use of personal data for example, collecting, storing, sharing, and destroying.
The categories of this information that we collect, process, hold and share may include but not limited to:
Why we collect and use this information
We use standard data to:
We use extended personal data to:
These lists are not exhaustive and we may use your personal information for other, reasonable activities too.
The lawful basis on which we use this information
We collect and use this information based on our mutual interest in your pet’s needs and rely mostly on our legitimate interest, enabling us to carry out functions and what is expected of us. Some information is collected and used from a legal obligation such as HMRC, APHA and HSE. This does not affect your statutory rights.
Collecting this information
Whilst the majority of Standard information you provide to us is essential, some of it is provided to us on a voluntary basis. In order to comply with the data protection legislation, we will inform you whether you are required to provide certain information to us or if you have a choice in this.
Storing this information
The length of time we hold your data may depend on patient record activity and therefore during the life of your pet however in addition to this, so that we comply with our financial responsibilities, we would expect to hold standard data for at least 6 years plus the current year.
Extended personal data, namely insurance forms, may be kept longer for up to 10 years.
Who we share this information with
We routinely share standard personal information with the following organisations, where necessary, to enable us to carry out every day functions necessary to fulfil what is expected of us;
We routinely share extended personal information with the following, where necessary, to enable us to carry out every day functions necessary to fulfil what is expected of us;
Students seeing practice and self-employed suppliers providing services to the practice
Information (extended personal data) such as date of birth or age, emergency contact details, CVs, references and medical data may also be collected, processed and stored. This is to carry out health & safety risk assessments or to assess the suitability of any applicants.
How we protect your information
The practice has robust processes in place to ensure the confidentiality of our data is maintained and there are stringent controls in place regarding access and use of the data, such as keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change.
To be granted access to information, decisions on whether we release data to third parties are subject to strict procedures and based on a detailed assessment of:
When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Further information relevant to google analytics can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Requesting access to your personal data
Under data protection legislation, clients have the right to request access to information about them that we hold. To make a request for your personal information contact us on 01458 832972, firstname.lastname@example.org or call into the practice.
You also have the right to:
If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us, in writing and send it to us either by post to Orchard Vets, Wirrall Park Road, Glastonbury, Somerset BA6 9XE or email – email@example.com). Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/