Due to the reduced staffing numbers our opening hours have changed and we are open MONDAY to FRIDAY 8am to 5pm and SATURDAYS 10am to 1pm. We continue to provide 24/7 emergency care as well as some essential care. Please be aware it may take us longer than usual to respond to queries that you send us.

Please DO NOT turn up at the practice unannounced, you MUST phone first and DO NOT COME TO THE SURGERY IF YOU ARE DEMONSTRATING CLINICAL SIGNS OF COVID-19!

Further advice can be found here. We thank you for your patience.

We are accredited by the Royal College of Veterinary Surgeons Practice Standards Scheme, so you can be sure that we work to high standards of care and protection for our clients, both human and animal. There are many categories of RCVS accreditation, depending on the type of practice and services offered.

Here at Orchard Vets, we hold RCVS Small Animal Practice accreditation, which are the schemes most appropriate for us.

What are RCVS Core Standards?

For this accreditation, we have shown total compliance with all the legal and health & safety requirements necessary for our work. This means that, among other things, we have:

  • Access to 24-hour emergency cover for patients.
  • Appropriately trained staff (veterinary qualifications and insurance are checked).
  • Maintained standards of cleanliness and hygiene.
  • Ensured clients are given estimates of costs of treatments and consent to procedures undertaken

What is RCVS General Practice accreditation?

These standards are specifically for practices like us because we treat small animals. As well as complying with RCVS Core Standards around legal and health & safety requirements, emergency cover (and more), we strive for continuous improvement and:

  • Have a system for monitoring the outcome of treatments.
  • Show ongoing commitment to education and training.
  • Keep premises clean and well maintained.
  • Have a policy for communicating with clients and looking at feedback.
  • Have access to laboratory facilities for diagnostic testing.

More about the RCVS Practice Standards scheme.

Please be aware we are also recognised as a cat friendly and rabbit friendly practice.