COVID UPDATE – If mutually agreeable, subject to face coverings being worn, no clinical signs of COVID, consultations will be carried out inside the building.  In order to maintain social distance we have a maximum occupancy level policy and thank you for your patience whilst waiting. We kindly request only one member of the family attends and where possible aim to get for us at the correct time for your appointment to avoid ongoing delays. Click here for our updated COVID POLICY as from 19th July.

For repeat medication requests, please order at least 24 hours in advance by emailing us at medicines@ovg.co.uk or by telephoning 01458 832972. You will be requested to pay prior to collection.

PLEASE BE AWARE THAT AS FROM 6TH OCTOBER OUR WEDNESDAY NIGHT OPENING HOURS WILL CHANGE AND WE WILL BE CLOSING AT 7PM.  Opening times generally can be found here

 

We are accredited by the Royal College of Veterinary Surgeons Practice Standards Scheme, so you can be sure that we work to high standards of care and protection for our clients, both human and animal. There are many categories of RCVS accreditation, depending on the type of practice and services offered.

Here at Orchard Vets, we hold RCVS Small Animal Practice accreditation, which are the schemes most appropriate for us.

What are RCVS Core Standards?

For this accreditation, we have shown total compliance with all the legal and health & safety requirements necessary for our work. This means that, among other things, we have:

  • Access to 24-hour emergency cover for patients.
  • Appropriately trained staff (veterinary qualifications and insurance are checked).
  • Maintained standards of cleanliness and hygiene.
  • Ensured clients are given estimates of costs of treatments and consent to procedures undertaken

What is RCVS General Practice accreditation?

These standards are specifically for practices like us because we treat small animals. As well as complying with RCVS Core Standards around legal and health & safety requirements, emergency cover (and more), we strive for continuous improvement and:

  • Have a system for monitoring the outcome of treatments.
  • Show ongoing commitment to education and training.
  • Keep premises clean and well maintained.
  • Have a policy for communicating with clients and looking at feedback.
  • Have access to laboratory facilities for diagnostic testing.

More about the RCVS Practice Standards scheme.

Please be aware we are also recognised as a cat friendly and rabbit friendly practice.