COVID UPDATE – We are currently seeing essential appointments only whereas non-essential appointments may be delayed.

If mutually agreeable, subject to face coverings being worn, no clinical signs of COVID and the type of appointment, consultations will be carried out inside the building.  In order to maintain social distance we have a maximum occupancy level policy and thank you for your patience whilst waiting. We kindly request only one member of the family attends and where possible aim to get for us at the correct time for your appointment to avoid ongoing delays.

Please be aware that as from 18th January due to altered working practices we intend on closing at 6pm for the foreseeable future and will keep this under review until current lock down rules change.  Our full list of opening hours can be found here

For repeat medication requests, please order in advance as usual by telephoning us on 01458 832972 or emailing us at medicines@ovg.co.uk.  You will be requested to pay prior to collection and our reception team will provide you with further instructions as appropriate.

If you are shielding or self-isolating and require repeat medication or veterinary advice please contact us on 01458 832972.

 

Eagle eyed clients may have noticed a slight change at Orchard Vets recently. On our literature and letterheads a small “ltd” has appeared. Those three letters signify that, after eighty years of being a partnership (for so long the traditional model for veterinary businesses), we have now become a limited company.

You might be asking what this means for you and your pet. The answer is a reassuring “nothing”. You’ll be delighted to hear that Orchard Vets will be continuing to be a proudly independent, privately owned general veterinary practice. We will continue to be open for you seven days a week and to provide out of hours emergency care ourselves, operating out of our spacious, custom-built veterinary clinic at any hour, night or day. There will be no change in our high standards of service, our professionalism and our commitment to excellence in all things from clinical work to customer service to continuing training and development for all staff.

Our excellent Pet Health Scheme will continue to allow you to manage the costs of looking after your pet at a discount and in easy monthly payments and our nurses will still be doing free nursing clinics, offering advice on that new puppy or kitten or what to do about fleas, worms and other creepy-crawlies and our reception staff will be their same welcoming selves with biscuits at the ready to charm our animal visitors.

In short we are proud to announce it is definitely “business as usual” here at Orchard Vets!