Due to the reduced staffing numbers our opening hours have changed and we are open MONDAY to FRIDAY 8am to 5pm and SATURDAYS 10am to 1pm. We continue to provide 24/7 emergency care as well as some essential care. Please be aware it may take us longer than usual to respond to queries that you send us.
Please DO NOT turn up at the practice unannounced, you MUST phone first and DO NOT COME TO THE SURGERY IF YOU ARE DEMONSTRATING CLINICAL SIGNS OF COVID-19!
Further advice can be found here. We thank you for your patience.
Eagle eyed clients may have noticed a slight change at Orchard Vets recently. On our literature and letterheads a small “ltd” has appeared. Those three letters signify that, after eighty years of being a partnership (for so long the traditional model for veterinary businesses), we have now become a limited company.
You might be asking what this means for you and your pet. The answer is a reassuring “nothing”. You’ll be delighted to hear that Orchard Vets will be continuing to be a proudly independent, privately owned general veterinary practice. We will continue to be open for you seven days a week and to provide out of hours emergency care ourselves, operating out of our spacious, custom-built veterinary clinic at any hour, night or day. There will be no change in our high standards of service, our professionalism and our commitment to excellence in all things from clinical work to customer service to continuing training and development for all staff.
Our excellent Pet Health Scheme will continue to allow you to manage the costs of looking after your pet at a discount and in easy monthly payments and our nurses will still be doing free nursing clinics, offering advice on that new puppy or kitten or what to do about fleas, worms and other creepy-crawlies and our reception staff will be their same welcoming selves with biscuits at the ready to charm our animal visitors.
In short we are proud to announce it is definitely “business as usual” here at Orchard Vets!