COVID 19 UPDATE – We have started inviting clients back into the practice however in order to maintain social distancing we are allowing just 4 clients/visitors in, at any one time. When numbers are reached, you may be offered a pager/buzzer as an alternative and asked to wait outside. Face coverings are required and if you do not have your own, they can be purchased from us. Do let us know if you suffer from any conditions that makes you exempt from wearing one.
We kindly request only one member of the family attends, where possible and aim to get for us at the correct time for your appointment to avoid ongoing delays.
Our standard opening hours are back to normal and can be found here
DO NOT COME TO THE SURGERY IF YOU ARE DEMONSTRATING CLINICAL SIGNS OF COVID-19! Thank you once again for your patience.
At the time of writing this update we do not anticipate changing our opening hours and will continue being open as usual.
WE CONTINUE TO PROVIDE 24/7 EMERGENCY OUT OF HOURS CARE – Please do not hesitate to CONTACT US for any emergencies.
If you already have an appointment that needs adjusting, we will contact you however if you have not heard from us, then please attend your appointment as usual, giving yourself plenty of time and wearing a face covering.
If you do not already have an appointment please give us a call on 01458 832972 when we can individually assess your requirements. Our reception team will decide whether your appointment can be in person or over the telephone.
If you are in any doubt about an appointment that you have then please call to discuss this with one of our staff.
In light of these current recommendations there may well be cases that we can assess remotely via telephone consultations, so if you are worried about your pet but do not think that it is an emergency then please do call as we can still arrange a TELEPHONE CONSULTATION with one of our vets and they can then discuss appropriate treatment options form there.
The cost for the telephone consultations will be £16.
If following a discussion with one of our staff is recommended that your pet is seen at the practice then please bear in mind that, despite all precautions that we are putting in place, you do so at your own risk. Further charges are likely to be incurred if you are seen.
If you have any doubt as to whether your pet’s condition constitutes an essential then please call the practice and speak with one of our members of staff.
REPEAT PRESCRIPTIONS AND PET FOOD
Please allow plenty of time for orders to be processed and deliveries to arrive. We along with many other businesses are experiencing some delays in the delivery of our supplies, as such we can no longer guarantee our next day deliveries so please do not wait until you have run out before re-ordering medication.
We will also kindly ask that you make payment for orders over the phone in advance of collection.
As long as you are wearing face covering and you or any of your household are not showing any symptoms of COVID19, please go to reception to collect medication. If you do not have face covering or prefer to not to enter the premises then please park to the SIDE of the building (through the green gates and next to the building) and phone the practice on 01458 832972 to alert us of your arrival. A member of staff will then bring your order out to the car.
If for whatever reason you cannot come to collect an order yourself or arrange for someone to come for you then please call the practice on 01458 832972 and we can discuss how we can help you.
Kitten and puppy primary vaccination courses should be completed as normal. You should contact us to discuss a two- visit strategy for puppies rather than a three-visit strategy to minimise risk to you and us.
It is still extremely important to maintain vaccination status in our pets to ensure their continued protection. Having said that there is some room for leniency with regard to booster vaccinations, you are able to go ‘overdue’ by 3 months before requiring to re-start a primary course of vaccinations.
The only vaccinations we are planning to postpone are adult cats over 2 years of age or older. As such you will be unable to book online. If your cat’s first year booster is due or its vaccination is overdue, please call the practice to discuss further.
Dog vaccinations will be carried out as usual due to a higher risk of Leptospirosis risk at this time of year, due to wetter weather.
TO MAINTAIN VALIDITY OF A PASSPORT, RABIES VACCINATIONS MUST NOT LAPSE. Please call the practice if you have questions regarding rabies vaccinations and passports.
IF FOR WHATEVER REASON YOU ARE UNABLE TO LEAVE YOUR HOME and your pet is sick then we would ask a member of family or friend to bring your pet to us, if this is not possible then please call on 01458 832972 to discuss the situation.
HEALTH PLAN MEMBERS
Please be aware that we will be postponing any 6 monthly health checks due in November for healthy pets however this does not mean that you will miss out. Anyone who does not receive their 6 monthly health check due to these recent developments will be able to utilise a consultation at any time in the next 12 months free of charge in lieu.
Please do not forget that your pets are still at risk from parasites even if you are staying at home more! Cats are unlikely to be under house arrest even if we are self-isolating and hence are at no lesser risk than at any other time for getting fleas etc. And even if you are not walking your dogs as much as you would like, they can still pick up lungworm, ticks and fleas from the garden. With that in mind please remember to collect your regular flea and worm treatment.
If you are unable to come to the practice to collect your parasite control then please call the practice on 01458 832972 and we will discuss how we can help you.
We would just ask that you call in advance so that we can have it ready for you and to take payment.
Essential farm calls will continue, this does include TB testing, however we kindly request that when vets are on farm, the 2 metre social distancing is observed between individuals. This may possibly mean some alterations to restraint methods particularly with regard to young calves, sheep etc.
Further information can be found here.