With the raised COVID 19 risk level and the introduction of new recommendations to stay at home unless essential, we wanted to provide some clarification on the services we are currently able to offer.
Travel to seek veterinary care is permitted, to avoid a negative impact on animal welfare. However, we wish to support the advice for people to stay at home whenever possible, and be able to provide services in a means that allow us to reduce the risk of transmission of COVID 19.
If you have an appointment or procedure already booked in, and we have not contacted you to advise otherwise, the procedure is able to go ahead as planned. If you are uncertain whether we may have tried to contact you, we can clarify if you call us on 01458 832972.
We are currently suspending some services, so you may be advised we are not able to carry out a procedure currently, and we will re-schedule for when restrictions are eased.
At this time, you are able to attend an appointment with your pet, but we do ask that face coverings are worn and only one person accompanies the pet. If you prefer not to come in the building, please let us know by telephone when you arrive and a member of staff will come to you. You may be asked to wait outside if we have reached maximum capacity in the waiting area.
In the first instance, you may be offered a telephone appointment with a vet to assess the case remotely. They will advise you further if they think you need to attend the practice with your pet.
In order to reduce foot fall into the building, we ask that ALL medication is pre-ordered and paid for over the phone prior to you coming in to collect it. Medication will then be placed in a collection box when you arrive to allow for “contact free” collection. This applies even when you have received a reminder to collect anti-parasite medication – the specific product needs to be ordered through reception before you arrive. As always, 24 hours notice is required to supply medication.
If you are shielding or self-isolating and need veterinary care please call the practice and we can advise how we will manage this.
