COVID UPDATE – We are currently seeing essential appointments only whereas non-essential appointments may be delayed.

If mutually agreeable, subject to face coverings being worn, no clinical signs of COVID and the type of appointment, consultations will be carried out inside the building.  In order to maintain social distance we have a maximum occupancy level policy and thank you for your patience whilst waiting. We kindly request only one member of the family attends and where possible aim to get for us at the correct time for your appointment to avoid ongoing delays.

Please be aware that as from 18th January due to altered working practices we intend on closing at 6pm for the foreseeable future and will keep this under review until current lock down rules change.  Our full list of opening hours can be found here

For repeat medication requests, please order in advance as usual by telephoning us on 01458 832972 or emailing us at medicines@ovg.co.uk.  You will be requested to pay prior to collection and our reception team will provide you with further instructions as appropriate.

If you are shielding or self-isolating and require repeat medication or veterinary advice please contact us on 01458 832972.

 

COVID UPDATE January 2021

With the raised COVID 19 risk level and the introduction of new recommendations to stay at home unless essential, we wanted to provide some clarification on the services we are currently able to offer.
Travel to seek veterinary care is permitted, to avoid a negative impact on animal welfare. However, we wish to support the advice for people to stay at home whenever possible, and be able to provide services in a means that allow us to reduce the risk of transmission of COVID 19.
If you have an appointment or procedure already booked in, and we have not contacted you to advise otherwise, the procedure is able to go ahead as planned. If you are uncertain whether we may have tried to contact you, we can clarify if you call us on 01458 832972.
We are currently suspending some services, so you may be advised we are not able to carry out a procedure currently, and we will re-schedule for when restrictions are eased.
At this time, you are able to attend an appointment with your pet, but we do ask that face coverings are worn and only one person accompanies the pet. If you prefer not to come in the building, please let us know by telephone when you arrive and a member of staff will come to you. You may be asked to wait outside if we have reached maximum capacity in the waiting area.
In the first instance, you may be offered a telephone appointment with a vet to assess the case remotely. They will advise you further if they think you need to attend the practice with your pet.
In order to reduce foot fall into the building, we ask that ALL medication is pre-ordered and paid for over the phone prior to you coming in to collect it. Medication will then be placed in a collection box when you arrive to allow for “contact free” collection. This applies even when you have received a reminder to collect anti-parasite medication – the specific product needs to be ordered through reception before you arrive. As always, 24 hours notice is required to supply medication.
If you are shielding or self-isolating and need veterinary care please call the practice and we can advise how we will manage this.
We thank you all for your kindness and understanding at this difficult time as we endeavour to keep everything running smoothly.
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