COVID UPDATE – If mutually agreeable, subject to face coverings being worn, no clinical signs of COVID, consultations will be carried out inside the building.  In order to maintain social distance we have a maximum occupancy level policy and thank you for your patience whilst waiting. We kindly request only one member of the family attends and where possible aim to get for us at the correct time for your appointment to avoid ongoing delays. Click here for our updated COVID POLICY as from 19th July.

For repeat medication requests, please order at least 24 hours in advance by emailing us at medicines@ovg.co.uk or by telephoning 01458 832972. You will be requested to pay prior to collection.

PLEASE BE AWARE THAT AS FROM 6TH OCTOBER OUR WEDNESDAY NIGHT OPENING HOURS WILL CHANGE AND WE WILL BE CLOSING AT 7PM.  Opening times generally can be found here

 

National COVID 19 regulations will be changing as of 19th July 2021 so we wish to clarify our practice safety measures as of that date:

  • Please ensure you wear a face covering* at all times whilst in the practice and adhere to social distancing guidelines

  • Please use hand hygiene stations when entering the building

  • We encourage you to restrict numbers coming into the practice to 1 person per pet.

  • If you prefer not to come in the building, please let us know by telephone when you arrive and a member of staff will come to you.

  • We may on occasion be operating a closed-door policy but our team will provide clear instruction on what to do when you arrive

  • If you are self-isolating or experiencing any symptoms please DO NOT visit the practice and reschedule or book an alternative telephone consultation.

  • You may be asked to wait outside if we have reached maximum capacity in the waiting area.

  • In order to reduce foot fall into the building, we ask that ALL medication is pre-ordered and paid for over the phone prior to you coming in to collect it. 24 hours’ notice is required to supply medication, sometimes longer for special orders.

  • If you are self-isolating and need veterinary care please call the practice and we can advise how we will manage this.

We thank you for your kindness and patience as we endeavour to keep everything running smoothly.

*unless you have a valid medical exemption.