COVID UPDATE – If mutually agreeable, subject to face coverings being worn, no clinical signs of COVID, consultations will be carried out inside the building.  In order to maintain social distance we have a maximum occupancy level policy and thank you for your patience whilst waiting. We kindly request only one member of the family attends and where possible aim to get for us at the correct time for your appointment to avoid ongoing delays.

For repeat medication requests, please order at least 24 hours in advance by emailing us at or by telephoning 01458 832972. You will be requested to pay prior to collection.

Current opening times generally can be found here

Opening times during the festive period can be found here

Ticks are blood-sucking parasites that attach themselves to your pet, and to you too! They are most active during warmer months, particularly in high-risk areas such as the South West. Not only are ticks unpleasant, they can be life threatening because of diseases they carry.

  • Lyme disease is a condition that causes: rashes, swollen lymph nodes, joint disease, fever and, most worryingly, fatal kidney failure in rarer cases.  This disease also affects humans.
  • Babesiosis infects red blood cells. Previously it wasn’t in the UK, but with more imported and travelling pets infections are increasing, including in untraveled dogs. Babesiosis can be fatal and causes symptoms including anaemia, yellow skin and red urine.

So how can we prevent the risks to our furry friends? Prevention is better than cure!


Fortunately, there are numerous products that are used to routinely prevent ticks attaching themselves to your pet: complete tick cover is included in our Health Plans at Orchard as standard.


If you find a tick on your pet, rapid removal is essential. Do not squeeze ticks or use flames to destroy them because mouthparts are left behind and cause infections; this happens with improper tweezer removal too. Suffocating ticks with Vaseline won’t kill them and they can drop off to infect another victim. We recommend using a dedicated tick remover that twists the tick off your pet. If you aren’t confident doing this, our vets and nurses are always here to advise.